Run Your Entire Waterfront Resort
from One Platform

Model hotel rooms, cabins, villas, glamping, and full-hookup RV sites as room types with occupancy limits, bed configurations, photos, and per-date rate plans. Guests book online with live availability, seasonal pricing, deposits, and Stripe payment.

Confirmation codes, room assignment, check-in/check-out, and room status (clean, dirty, out-of-order, maintenance) keep the front desk and housekeeping in sync — reusing the proven occupancy workflow that already powers slips.

Lodging, marina, activities, and POS charges roll up into a single guest account — payable online or at the front desk. One bill, one payment, one clear picture of every guest.

Your marina and your hotel live under one brand and one public booking funnel — guests discover rooms, slips, and activities together, exactly as they experience your property.

Model jet ski, paddle board, kayak, bike, and cabana rentals with real-time inventory and schedule capacity. The server stays authoritative on availability, capacity, and pricing so you never oversell a slot.

Activities that require a waiver present the current waiver language and capture explicit consent plus a typed or drawn signature during checkout — and every signed record stays searchable for staff, linked to the booking and signer.

Guests tap “Book” and go straight to activity checkout — not a login wall. They pick a date/time and party size, enter their details, sign any waiver, and pay. Confirmation is instant.

Every activity and rental charge flows into the same unified folio and Stripe payment stack as lodging and slips — capturing revenue that used to walk off the dock in cash.

Real-time color-coded occupancy across every dock zone. Click any slip to instantly see the resident profile, vessel specs, lease expiry, and current outstanding balance. Amenity overlays show fuel, pump-out, water, laundry, and power availability. Maintenance status reflected live on the map at all times.

Per-slip records capture LOA, beam, draft restrictions, dock zone, rate tier, power type, maintenance history, and full occupancy timeline. The linked vessel registry stores make, model, registration, insurance documents, photos, and service history — all searchable and cross-referenced to resident records.

Manage sub-lease and co-tenancy arrangements natively. Track sub-tenant relationships, configure billing pass-through calculations, and generate sub-tenant invoices automatically. A full audit trail for every sub-rental arrangement — with zero spreadsheet juggling required.

All non-slip assets managed in one system: dry storage, covered parking, boat lifts, liveaboard facilities, and seasonal trailer storage. Zone-based digital QR permits, tiered rate schedules, and direct billing integration ensure every asset generates revenue — automatically.

Define billing rules per slip type, dock zone, or resident category: monthly, quarterly, annual, or custom cycles. Automatic proration on mid-cycle changes, seasonal rate tiers, deposit handling, and late fee automation. Invoices generate, brand, and deliver with zero manual work every single billing period.

Cards (Visa, MC, Amex, Discover), ACH bank transfer, Apple Pay, Google Pay, and Stripe Terminal card-present on handheld devices — all on PCI DSS Level 1 infrastructure. Partial payments, payment plans, multi-invoice batch payments, and real-time payment status all fully supported.

Staff log electric and water meter readings directly in the app. MapleHearth Resort calculates consumption, applies your tiered rate schedules, and automatically adds the utility charge to the resident’s next invoice — eliminating manual meter tracking spreadsheets and the billing errors that come with them.

Smart Stripe retry logic (1–5 attempts over 5–30 days) and progressive dunning sequences run automatically. AP-Lite handles vendor bills, approval workflows, and expense tracking. Revenue dashboards, AR aging reports (30/60/90+), and QuickBooks/Xero export complete the financial picture.

Launch a fully branded online storefront with your logo, colors, and product catalog. Sell boat supplies, ice, dock passes, apparel, and amenity add-ons online 24/7. Orders route to fulfillment staff automatically, and payments clear through Stripe the moment checkout completes — no additional configuration required.

Staff carry Stripe card readers on handheld devices for card-present transactions anywhere on the property: fuel dock, marina store, slip-side, or events. Tap-to-pay, chip, and swipe all supported. Offline mode queues transactions when connectivity drops and auto-syncs on restore — never miss a sale.

Staff scan the vessel QR, enter gallons dispensed, and the system calculates fuel price plus tax instantly. One tap posts to the resident’s account or collects via handheld card reader. Full guest fuel support included. Shift reconciliation with supervisor sign-off, variance reports, and per-attendant attribution.

One catalog powers both in-person POS and the online storefront. Manage categories, SKUs, pricing, stock levels, and featured items from a single admin screen. Low-stock alerts notify staff before shelves run empty, and inventory adjusts automatically with every sale across every channel.

Every resident has one complete record: full payment history, all communications, lease status, vessel details, violation history, compliance documents, and open tickets — everything visible in one view, nothing siloed in email threads or spreadsheets. New leads and applications flow in from the online portal directly.

Send email, SMS, push notifications, and in-app messages from one interface. Bulk message targeted groups — all liveaboards, a specific dock zone, overdue accounts, or residents with leases expiring in 60 days. Full read-receipt tracking, two-way messaging, and a pre-built template library for every scenario.

The system auto-detects late payments, expired insurance, unauthorized subletting, and lease violations — then issues escalating notices automatically from friendly reminder to formal legal notice. Pre-vetted language templates, certified delivery generation, and a complete per-resident notice history included.

Built-in e-signature, version control, and auto-renewal reminders at 120/90/60/30 days ensure no lease lapses unnoticed. Amendment tracking, legal hold support, and secure storage cover every document type: leases, addendums, vessel registration, insurance certificates, and compliance forms.

Residents and staff submit requests directly in the app. Work orders are assigned with priority levels and SLA targets, tracked through completion, and closed with photo sign-off. Contractor coordination, resident status notifications, and a full maintenance history per slip — all with zero paperwork.

Housekeeping assignments with checklist completion and photo sign-off keep dock areas inspection-ready. The night audit tool locks a nightly snapshot of every slip’s occupancy status. The live KPI dashboard surfaces revenue, occupancy rates, and operational metrics before the first boat leaves each morning.

Structured incident reporting with photo documentation, severity classification, witness capture, and escalation workflows. Every incident is logged with a tamper-proof timestamp and linked to the relevant slip, vessel, or resident. Historical logs support insurance claims, regulatory filings, and safety trend analysis.

Immutable logs for every transaction, admin action, credit, refund, and configuration change — tamper-proof with timestamps and user attribution. GDPR/CCPA consent log management, privacy controls, and granular role-based permissions ensure every staff member sees exactly what they need, and every action stays fully accountable.