Complete Marina Platform
Marina Pro

The Complete Operating System
for Modern Marinas

Marina Pro replaces 8 spreadsheets and 3 disconnected software tools with one beautifully designed platform. Manage slips, residents, billing, dock operations, fuel sales, compliance, and your entire business directory—all from a single dashboard. Recover up to 25% of lost revenue in year one.

25% revenue recovered
30% less admin overhead
PCI DSS Level 1
8 hrs saved/week/staff
🗺 Live Marina Map
Available Occupied Maintenance
Dock A
A1
A2
A3
A4
A5
A6
Dock B
B1
B2
B3
B4
B5
B6
Dock C
C1
C2
C3
C4
C5
C6

Running a Marina on Spreadsheets Is Costing You Money

Manual processes aren't just inefficient—they're actively bleeding revenue every single month.

25%
Average revenue lost from vacant slips that could be filled through automated waitlist matching
30%
Reduction in administrative overhead achieved in the first 90 days after deploying Marina Pro
20%
Average revenue increase in year one through billing automation and slip utilization optimization
8 hrs
Saved per staff member per week—time redirected to customer service and marina growth

Marina Pro in action

Watch slip management, billing, and dock operations flow together in one unified platform.

Marina Pro product demo

Coming soon — replace demo-video-player src to activate

Every Tool Your Marina Needs. One Platform.

Marina Pro is modular by design. Start with what you need, expand as you grow. All modules share one data model, one login, one dashboard.

Resident CRM — Know Every Resident, Instantly

A complete 360° view of every resident: history, payments, communications, violations, and compliance status — always at your fingertips.

📬
Multi-Channel Communications Hub

Send email, SMS, push notifications, and in-app messages from one interface. Bulk messaging to targeted groups (all liveaboards, specific dock zones, overdue accounts). Full read-receipt tracking. Two-way messaging. Pre-built template library for every scenario.

Automated Warning & Escalation System

Automatically detect late payments, lease violations, expired insurance, and unauthorized subletting. Issue escalating notices automatically — from friendly reminder to formal legal notice — with pre-vetted legal language and certified delivery generation.

📝
Lease Lifecycle Management

Built-in e-signature, version control, auto-renewal reminders at 120/90/60/30 days, amendment tracking, and full document retention with legal hold support. Different templates for liveaboards, seasonal, and short-term renters.

📊
Retention & Renewal Analytics

At-risk resident identification based on complaint history, late payments, and market conditions. NPS tracking, churn analysis by reason, and retention offer workflows to maximize long-term occupancy.

🎫
Support Ticketing System

Full-featured maintenance and inquiry ticketing with SLA tracking, contractor coordination, priority levels, and automatic resident status notifications throughout the resolution process.

Visual Slip Management — See Everything at a Glance

An interactive aerial marina map with real-time occupancy, click-through resident details, and complete slip lifecycle management from inquiry to departure.

🗺
Interactive Marina Map

Real-time color-coded occupancy. Click any slip to view resident info, vessel details, lease dates, and outstanding balance. Dock zone organization, amenity overlay markers (fuel, pump-out, water, laundry), and storage unit tracking all in one view.

📏
Complete Slip Master Data

Track slip dimensions (LOA, beam, draft restrictions), slip type, dock zone, rate tier, maintenance status, aerial coordinates, and full historical occupancy timeline. Grid/list view option for bulk management.

📋
Waitlist Automation

Instantly match vacated slips to waitlisted prospects by size preference and slip type. Automated notifications, configurable hold windows with auto-release, and conversion tracking from first inquiry all the way to a signed lease.

🎁
Parking & Storage Management

Zone-based parking permits (premium, covered, standard, overflow), digital QR guest passes, non-waterfront storage tracking — all integrated with the billing system for seamless charge collection.

Billing & Payments — Get Paid Faster, Every Time

A complete financial system built exclusively for marina operations. Automate every invoice, handle every payment type, and eliminate billing errors forever.

🧾
Automated Invoice Generation

Configurable billing cycles (monthly, quarterly, annual, custom per resident type). Automatic proration for mid-cycle changes, seasonal pricing adjustments, branded invoice templates, and flexible due date management — zero manual effort.

💳
Every Payment Method, Accepted

Credit/debit cards, ACH bank transfers, Apple Pay, Google Pay, PayPal, and check tracking — all via Stripe's PCI DSS Level 1 infrastructure. Partial payments, payment plans, and multi-invoice payments all supported.

🔄
Automated Collections & Dunning

Automatic late fee application, configurable payment retry logic (1-5 retries over 5-30 days), and progressive dunning (friendly reminder → urgent → final notice) — all without a single manual step.

📈
Revenue Analytics & Forecasting

Real-time revenue dashboard, aging reports (30/60/90+ days), payment trend analysis, forecasting based on occupancy history, and QuickBooks/Xero export for seamless accounting integration.

Dock Operations — Run Your Docks Like a Pro

Purpose-built POS and operations tools for fuel dock, potable water, and on-dock service transactions. Mobile-first, QR-powered, with offline support.

Fuel Dock Point-of-Sale

Staff scan a QR code, enter fuel volume, system calculates tax, then posts to the resident account or runs a card payment — in under 30 seconds. Full guest transaction support with pay-now workflow. Shift reconciliation with supervisor sign-off.

📱
Mobile-First Dock App

Staff use handheld devices for all dock transactions. Stripe Terminal integration for card-present payments. Encrypted offline queue with automatic sync when connectivity is restored. No paper. No manual reconciliation.

📦
Inventory Tracking & Alerts

Fuel tank level monitoring, potable water capacity tracking, ice and supplies inventory — with configurable low-level alerts that trigger reorder notifications before you run out.

📅
Shift Reconciliation

End-of-shift close workflow with supervisor sign-off, daily reconciliation reports by service type, attendant attribution, tax totals, tender mix analysis, and exception tracking for declines and manual adjustments.

Business Directory & Marketplace — Monetize Your Waterfront

Transform your marina into a thriving business ecosystem. Charter companies, restaurants, dive tours, and maintenance providers all discoverable in one place.

🌎
Interactive Business Map

Businesses appear as color-coded markers on the marina map with quick-info popups showing service type, ratings, hours, and call-to-action buttons visible to every resident and visitor browsing the marina directory.

💼
Rich Business Profiles

Photo galleries, service descriptions, pricing, hours, booking system links, social media integration, and seasonal schedules — everything a prospect needs to convert from browser to customer.

💵
Tiered Listing Revenue for Your Marina

Four listing tiers ($49–$299/mo) generate new recurring revenue for your marina from businesses already operating on your waterfront. A marina with 10 tenants in Premium tier generates $1,990/mo in new revenue.

📊
Business Performance Analytics

Profile views, click-through rates, inquiry submissions, seasonal trend analysis, and referral attribution for every business — giving tenants the data to grow and giving you the leverage to upgrade their plans.

SaaS Operations Console — Scale Your Marina Business

Built for marina management companies operating multiple locations. Full multi-tenant control, subscription management, and business intelligence in one console.

🏢
Multi-Marina Management

Manage any number of marina locations from a single console. Guided onboarding wizard for new locations, per-tenant branding customization, feature entitlement management, and plan tier control per property.

💳
Subscription Billing Automation

Automated plan billing, failed payment dunning (3-5 retries over 21 days), trial-to-paid conversion tracking, proration calculations, credit memo management — the entire subscription lifecycle runs itself.

📈
Business Intelligence Dashboard

MRR, NRR, churn rate, onboarding efficiency, support SLA attainment, failed payment recovery rate — all the KPIs a modern SaaS operation needs, calculated and displayed in real time with trend analysis.

📜
Complete Admin Audit Trail

Immutable logs for every admin action: plan changes, account suspensions, credits and refunds, manual overrides, and permission changes — full compliance evidence for regulatory review and internal audits.

Every Role at Your Marina Gets the Right Tools

👔

Marina Operators & Owners

Real-time occupancy dashboard, P&L visibility, compliance reporting, and every strategic tool you need to grow your operation. Know your business at a glance.

▲ 20% revenue in year one
👷

Dock & Field Staff

Mobile-first tools for fuel dock transactions, maintenance work orders, QR-based guest access, and resident lookup — all with offline support for low-connectivity docks.

▲ 8+ hours saved/week

Boat Owners & Residents

Self-service portal for payments, maintenance requests, document access, and direct messaging with marina staff — available 24/7 from any device, any browser.

★ 5-star resident satisfaction
🏢

Marina Management Companies

Manage dozens of marina locations from a single SaaS console with centralized billing, cross-property reporting, and unified tenant management at unlimited scale.

∞ Unlimited locations

Works With the Tools You Already Use

Financial-Grade Security.
Built for PCI Compliance.

Marina Pro handles real money, real contracts, and real resident data. That means security isn't optional — it's baked into every feature, every transaction, and every data access path from the ground up.

PCI DSS Level 1
GDPR / CCPA
TLS 1.3
AES-256
SOC 2 Aligned
💳
Payment Tokenization

No raw card numbers ever stored — full PCI DSS Level 1 compliance via Stripe's certified infrastructure

🏠
Multi-Tenant Data Isolation

Every marina's data fully isolated with tenant-aware filters on every query — zero cross-tenant leakage possible

📜
Immutable Financial Audit Trail

Every transaction, approval, credit, and admin change logged with full evidence and tamper-proof timestamps

🔒
Granular Role-Based Access

Dock staff can't see financials. Residents can't access admin data. Every role has exactly the right permissions, no more.

🛠
Anti-Fraud Controls

Velocity checks, anomaly detection, supervisor approval thresholds for refunds/voids, and idempotency keys for payment safety

Simple, Transparent Pricing for Every Marina

No per-transaction fees. No hidden costs. One flat monthly price that covers your entire operation.

Starter
$299/mo
Up to 75 slips
  • Resident CRM & profiles
  • Interactive slip map
  • Invoice & billing automation
  • Stripe payment processing
  • Email communications
  • Document storage & e-sign
  • Lease management
  • Standard support
Get Started
Enterprise
Custom
200+ slips • Multi-location
  • Everything in Professional
  • Multi-marina SaaS console
  • Unlimited slips & locations
  • Custom integrations
  • White-label branding option
  • Dedicated onboarding specialist
  • Dedicated Customer Success Manager
  • Custom SLA agreement
  • API access & webhooks
Talk to Sales

💵 Business Directory Add-On: New Revenue for Your Marina

Charge the businesses operating at your marina for premium directory placement. Four tiers. Recurring revenue. Zero additional work for you.

Basic
$49/mo
Profile + 5 photos + search visibility
Premium
$199/mo
Booking widget + resident email campaigns + analytics
White Glove
$299/mo
Full content management + professional photos + custom marketing

Ready to Transform Your Marina Operations?

Join modern marina operators who have replaced their spreadsheets with a platform that actually runs their business for them.

Let's Talk About
Marina Pro for Your Operation

Whether you're a single marina or a management company operating dozens of locations, our team will help you find the right plan.

💌
Email Sales
sales@maplehearth.ai
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